Cancellation & Refund Policy

1. Overview

Leads Manager is a product of DivData Technologies. All subscription payments, billing, cancellations, and refunds for Leads Manager are processed and managed by DivData Technologies ("Company", "we", "us", "our").

DivData Technologies believes in helping its customers as far as possible and maintains a fair cancellation and refund policy. By purchasing a Leads Manager subscription, you agree to the terms outlined on this page.

2. Subscription Cancellation

Under this policy, cancellation requests for Leads Manager subscriptions:

• Will be considered if the request is made immediately after placing the order and before the subscription has been substantially used.
• May not be entertained once the subscription has been activated, services have been accessed, or the billing period has commenced.
• Do not automatically entitle you to a refund — refund eligibility is assessed separately under Section 3.

Cancelling a subscription stops future renewals but does not necessarily reverse charges for the current billing period unless a refund is approved.

3. Refund Eligibility

Refunds for Leads Manager subscriptions may be considered in the following cases:

• Immediate cancellation: A cancellation request made promptly after payment, before meaningful use of the platform.
• Duplicate or erroneous charges: If you were charged more than once for the same subscription period.
• Service not as described: If you believe the service received does not match what was advertised, you must notify our customer support within 7 days of purchase. The Customer Service Team will review your complaint and take an appropriate decision.
• Technical failure: If a payment was processed but the subscription was not activated due to a system error on our end.

4. Non-Refundable Cases

Refunds are generally not provided when:

• The subscription period has already started and the platform has been used.
• The request is made after the 7-day window for service-related complaints (unless required by applicable law).
• The issue relates to third-party integrations or services outside DivData Technologies' control.

5. Refund Processing

If a refund is approved by DivData Technologies, it will be processed to the original payment method within 3–5 business days. Actual credit to your account may take additional time depending on your bank or payment provider.

6. How to Request a Cancellation or Refund

For cancellation or refund requests related to Leads Manager subscriptions, please contact us with your registered email, organization name, transaction details, and a brief description of your request:

• Email: divdatatechnologies@gmail.com
• Parent company: DivData Technologies — Cancellation & Refund

7. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of Leads Manager after changes constitutes acceptance of the revised policy.

8. Governing Law

This policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Uttar Pradesh, India.